Our quality control team is very thorough. We check and package our products with great care, and we take pride in it. However, if your order arrives with a defect—or if you simply aren’t satisfied with your item—just send it back to us within 7 days of receiving it, and we will refund the cost of that item via PayPal.
If you would like an exchange rather than a refund, Wholesale Jewelry Asia can also ship you a new item if you return the other one. The new one will ship as soon as we receive your package! Note that you are responsible for filing a claim with the courier if items are damaged during return shipping.
If you want to exchange an item for a different item of a lesser cost, we will refund you the difference in price via PayPal. To exchange an item for one of a higher cost, customers are responsible for paying the price difference.
For more information about returns or exchanges, you can reach out to Wholesale Jewelry Asia via our “Contact Us” page. We’ll be more than happy to walk you through the process if you need to return/exchange an item—we want it to be as easy as possible for our customers.
International customers—the return/exchange process is no different for you, so you don’t need to worry about jumping through any extra hoops. We’ve got you covered.